AI Resolution Rate
82%
without human takeover
Support Command Center
Customer support designed like an always-on operations room.
LiveDesk unifies voice, chat, email, and social conversations into one intelligent workflow. AI resolves the routine, your team owns the nuanced, and every customer feels like they were helped by someone who already understands their context.
First Response Time
11s
across chat, voice, and email
Context Retention
100%
handoffs include full thread memory
Resolution Pipeline
Live Desk Feed
24/7 coverage
Website Chat
Checkout error on mobile
AI drafting fix
Voice Call
Guided setup for CRM sync
Human handoff in 38s
Email Ticket
Refund policy escalation
Auto-summarized for agent
Voice Assistant
Avg wait 14sAI confidence 94%
Trusted by teams running high-stakes support queues
Northline CommerceAltis HealthCanyon MobilityPinecrest SaaSNovawave FinanceTerrace LearningVertex LogisticsDriftline RetailNorthline CommerceAltis HealthCanyon MobilityPinecrest SaaSNovawave FinanceTerrace LearningVertex LogisticsDriftline Retail
1.8M+
monthly conversations
44%
average deflection gain
31 hrs/week
agent time recovered
Unified Inbox
Every channel speaks one language inside your desk.
Stop context loss from tab switching. LiveDesk transforms scattered support tools into one synchronized conversation system where AI and agents collaborate in real time.
Step 1
Message enters queue
Channel metadata and customer history are merged instantly.
Step 2
AI response is drafted
Knowledge-base context + tone guardrails generate first response.
Step 3
Confidence check runs
Low confidence threads route to a specialist with full summary.
Omnichannel Activity
Intake Matrix
Live Chat
Telegram
Thread continuity
Customer moved from chat to voice call with no repeated questions.
AI summary appended before escalation to billing specialist.
Agent response reused across WhatsApp and email with channel-specific formatting.
Platform Capabilities
Built for support teams that care about speed and quality.
Every module is designed to reduce customer effort, preserve context, and increase team output without sacrificing trust.
Resolve Fast
AI handles repetitive support at production speed.
AI-First Responses
Instant answers powered by your own docs and policy context.
Live Voice Assistant
Real-time voice conversations with low-latency turn handling.
Streaming Performance
Gemini-powered responses tuned for sub-second perceived latency.
Screen Context Support
Visual issue understanding for technical troubleshooting scenarios.
Collaborate Better
Your team and AI work in one shared support surface.
Seamless Handoff
Escalate with summaries, transcript, and customer sentiment included.
Team Collaboration
Assign ownership, @mention teammates, and coordinate in-thread.
Writing Assistant
Rewrite, tone-check, and polish responses before sending.
Omnichannel Threading
One conversation record across website, email, social, and messaging apps.
Improve Continuously
Measure outcomes and iterate your support playbook.
Operational Analytics
Track time-to-resolution, AI impact, and escalation bottlenecks.
Dynamic Subjecting
Auto-generate clear ticket subjects from messy customer narratives.
Fast Integration
Deploy with one snippet and connect to your current support stack.
Implementation Path
From setup to measurable lift in under a week.
The workflow is short, opinionated, and designed for teams that need momentum without operational debt.
Day 0
01
Ingest your knowledge and policies
Upload docs, FAQs, and URLs. LiveDesk structures this content for retrieval-safe AI answers.
Day 1
02
Deploy the AI frontline
Embed the widget and route channels. AI begins handling repetitive questions immediately.
Week 1
03
Refine with your team in the loop
Track escalation patterns, improve playbooks, and tune prompts for higher-quality outcomes.
Customer Proof
Teams feel the difference within weeks.
“Our team used to juggle six different support tools. LiveDesk gave us one operating surface and cut repeat questions instantly.”
Lena Park
Director of CX, Northline Commerce
42% faster resolution
“Voice + screen context changed our onboarding support. Customers get guided help in one session instead of five emails.”
Damian Cruz
Head of Success, Canyon Mobility
31% lower escalation rate
“The handoff summaries are the difference-maker. Agents jump in with full context and customers feel continuity, not transfer fatigue.”
Mina Patel
Support Operations Lead, Altis Health
NPS +18 points
Plans & Offers
Pricing that scales with support maturity.
Start free, prove ROI, then expand channels and team access as your queue grows.
Free
For validating fit with real support traffic.
Ideal for: Solo founders and early-stage products
$0/month
- 1 team member
- $2 AI credits to start
- Basic widget customization
- Email support
Pro
For teams scaling volume without scaling headcount.
Ideal for: Growth teams with multi-channel support
$49/month
- Up to 3 team members
- +$5/user after that
- AI Voice Calls
- Advanced knowledge base
- Priority support
- Custom branding
- Analytics dashboard
Enterprise
For support orgs requiring control, security, and depth.
Ideal for: Regulated and high-complexity operations
$99/month
- Up to 5 team members
- +$5/user after that
- AI Voice Calls
- Screen Sharing Support
- Custom Email Domain
- 24/7 priority support
- Advanced analytics
- Dedicated success manager
Questions & Clarity
Decision-ready answers before you commit.
Upload documents, FAQs, and URLs, and LiveDesk indexes them with retrieval-augmented generation. Responses are grounded in your content, not generic model guesses.
LiveDesk uses Google's Gemini models for text and voice flows. We optimize for low-latency response generation and reliable context retrieval.
Low-confidence responses trigger handoff rules. Agents receive a thread summary, relevant source context, and recommended next actions.
Most teams launch in under 15 minutes: import content, set channel connections, customize behavior, and publish the widget.
Yes. You can set voice, style, escalation behavior, brand colors, and widget placement. Pro and Enterprise unlock deeper control.
Accuracy depends on source quality and policy clarity. Teams with structured help docs commonly see 85-95% successful first responses.
Data is encrypted in transit and at rest. Tenant boundaries are isolated, and access controls align with role-based permissions.
LiveDesk supports website chat, email, Telegram, WhatsApp, Instagram, and Facebook with a single unified inbox model.
Free includes one team member, starter AI credits, basic widget customization, and email support so you can validate value quickly.
Yes. You can upgrade immediately or downgrade for the next billing cycle from your workspace billing settings.
Yes. You can run multiple organizations, each with separate branding, knowledge base, and support operations settings.
Documentation is available to all plans. Pro and Enterprise receive priority support, and Enterprise gets dedicated onboarding assistance.
Make Support Your Differentiator
Build a support experience that feels intentional, personal, and fast.
LiveDesk is not a chatbot add-on. It is an operational system for teams that care about precision at scale.
Launch with your first channel in under 15 minutes
Train AI using docs and existing support content
Scale human support with handoff-ready context
Free tier available • no credit card required • upgrade anytime